I don't buy the "not added to the official price book" argument... We were recently contacted and billed for our yearly subscription support, which was migrated to SAP Enterprise Support.
"SAP and Sybase are further integrating in the coming months to fully leverage the customer benefits of SAP support programs and infrastructure. Our goal is to enable a smooth transition for our customers through 2013 as current Sybase support programs and systems migrate. Representatives from SAP Active Global Support, the Customer Interaction Center and your regional Maintenance team will be available to assist you at any time through the integration.
Upon renewal, your Sybase support program will migrate to SAP® Enterprise Support. SAP Enterprise Support helps you optimize business processes, minimize risks, accelerate innovation, and manage the lifecycle of your applications. " ... ... and so forth and so on...
